EXCHANGE/REFUND POLICY.

1 Right of Exchange

If you are shopping online at ayniya.com, you have the right to Exchange within 21 days.

The Exchange period will expire after 21 days from the invoice.

You shall hand the goods over to us at the Ayniya store in Turkey without undue delay not later than 21 days from the invoice date and proceed with your exchange in-store.

IN CASE SHOPS ARE CLOSED:

To exercise the right of Exchange, you may notify us at Ayniya by sending an email to info@ayniya.com.

Our customer service team will contact you to extend the exchange period based on the request you sent by email.

Items will be calculated at the spot prices on the POS.

2 NO Refund

Since we do not offer a refund service, customers ordering online are requested to open the package upon arrival to their address for verification.

Customers that chose to pay cash on delivery:

Have the right to refuse the reception of the item only before our courier leaves your address in the below cases:

• Receive the wrong order by mistake. (could be the wrong size, etc… mistakes happen)

• Product below your expectation. (description and image were not clear enough for you)

• You did a wrong purchase or you changed your mind.

• The product is damaged or defective.

Customers that already paid their order via credit card will have to exchange in-store or contact us at info@ayniya.com.